At The Craft land (A Product of Fibra International), we value your satisfaction with your purchases. We understand that there may be occasions when you need to return a product. This Return Policy outlines the guidelines and procedures for returning items purchased from our website.

The products once purchased can not be returned unless they have some manufacturing defects.

Eligibility

You are eligible to request a return if you meet the following criteria:

• You made the purchase on thecraftland.com
• The return request is made only because the product has some manufacturing defects.
• The item(s) to be returned are in their original condition, unused, and in their original packaging.

Return Process

To initiate a return, follow these steps:

• Log in to your thecraftland.com account.
• Navigate to the “Order History” section.
• Select the order containing the item(s) you want to return.
• Follow the on-screen instructions to request a return.
• You are required to provide a clear reason for the return.

Approval and Return Authorization

Once your return request is submitted, our team will review it. You will receive a confirmation email once your return is approved, containing further instructions and a return authorization (RA) number.

Packaging and Shipping

• Ensure that the item(s) are securely packaged to prevent damage during transit.
• Include the RA number and a copy of the packing slip in the package.
• Ship the item(s) to the address provided in the return authorization email.

Note : You are responsible for the return shipping costs, unless the return is due to a product defect or an error on our part.

Inspection and Processing

Upon receiving your returned item(s), we will inspect them to verify their condition. If the item(s) meet the return eligibility criteria, we will process your refund or exchange as requested.

Refund Options

You have two options for refunds:

Original Payment Method: If you choose this option, the refund will be issued to the original payment method used for the purchase.

Store Credit: You may opt to receive a store credit for the refund amount, which can be used for future purchases on [Your E-commerce Website Name].

Non-Returnable Items

Certain items may not be eligible for returns, including but not limited to:

• Custom or personalized items.
• Perishable goods.
• Gift cards and e-gift cards.

Warranty and Defective Items

Defective or damaged items are subject to warranty coverage. Please refer to the product warranty information on our website for details.

Contact Us

If you have any questions or need assistance with the return process, please contact our Customer Support team at thecraftlandindia@gmail.com.

We reserve the right to update or modify this Return Policy as needed. Any changes will be reflected with a new effective date on our website.

By making a purchase on thecraftland.com, you acknowledge that you have read and agreed to this Return Policy. Your satisfaction is important to us, and we are here to assist you with any return-related inquiries.

Last updated: [19-Oct-2023]